Privacy Policy

Overview

CPAP Home Service Consulting LLC ("we," "us," or "our") respects your privacy. This policy explains what information we collect through our website and support requests, how we use it, and the choices you have.

Information we collect

Our public service-request form is designed to collect only the identity, contact and scheduling information needed to coordinate service and securely connect a later portal account, such as your name, date of birth, email address, phone number, ZIP code, general service area, requested service package, preferred language, preferred contact method and preferred time window.

Our general business-contact form may collect an organization name, inquiry category and short business message. Do not include diagnoses, prescriptions, therapy settings, insurance information, medical records, Social Security numbers or dates of birth.

Website and technical information

Our hosting and security providers may process ordinary technical information needed to operate and protect the website, such as IP address, browser type, device information, timestamps, requested pages and security events. We will not intentionally use advertising trackers on authenticated portal pages.

How we use information

We use the information you provide to respond to your inquiry, coordinate the requested technical PAP support or separately offered NP/MD consultation, and follow up on your request.

We do not sell your personal information.

SMS communications

If you expressly select SMS, CPAP Home Service Consulting may send transactional texts about scheduling, service-status updates, invoices and payment receipts. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. SMS consent is not a condition of purchase.

Mobile opt-in information and consent records are not sold or shared with third parties for their own marketing. We may provide the minimum information needed to messaging carriers and service providers solely to deliver and protect the requested communications.

Sharing

When you reach us through a DME or healthcare partner, we may coordinate with that partner to schedule and document your non-clinical support. We share information only as needed to provide the service you requested or as required by law.

Health information and HIPAA status

Whether HIPAA applies depends on the company’s role and relationship in a particular service. CPAP Home Service Consulting does not represent that its public website forms are approved for protected health information. Public forms are limited to minimum, non-clinical contact and scheduling information.

The authenticated portal supports service requests, contact details, scheduling, secure messages, billing records and customer-selected attachments in private conversations with company staff. The system validates technical file type, size and access ownership, but does not make a clinical or legal determination about the attachment's contents. Users are responsible for what they submit, and authorized company staff may permanently remove an attachment when necessary. Public forms do not accept file attachments or clinical records.

Service providers

We may use service providers for website hosting, security, email delivery, scheduling, authentication, data storage and payments. Providers receive only the information needed for their task and must be reviewed before production use. Providers that create, receive, maintain or transmit protected health information on our behalf must be addressed through the appropriate written agreements when required.

Security

We use administrative, technical and physical safeguards appropriate to the information and services being operated. No internet service can guarantee absolute security. Live portal access uses authentication, role-based access, activity records and private order- or conversation-scoped storage for attachments; higher-risk clinical interpretation workflows remain disabled until their additional controls are approved.

Data retention

We retain support and contact records only as long as needed to provide our services and meet legitimate business and legal requirements.

Your choices

You may ask us to update your contact preferences or request deletion of a public inquiry, subject to legal, contractual, security and record-retention requirements. Authenticated portal records may have different retention obligations and will follow the final production policy and applicable agreements.

Children

The website and services are not directed to children under 13, and we do not knowingly collect information from a child through the public forms. A parent, guardian or authorized representative should contact us regarding support for a minor.

Changes to this policy

We may update this policy as our services, vendors or legal obligations change. The current version and effective date will be posted on this page.

Contact us

Questions, privacy requests or security concerns can be submitted through our Contact page or sent to info@cpaphomeservice.com. CPAP Home Service Consulting LLC coordinates and documents responses through its authorized administration.