Terms of Service

Acceptance of terms

By accessing this website or requesting services from CPAP Home Service Consulting LLC, you agree to these terms.

Technical support and separate clinical consultations

RPSGT technical support provides education on PAP (positive airway pressure) equipment, mask comfort and practical guidance. It does not include diagnosis, prescriptions, titration or pressure changes. NP/MD clinical consultations are coordinated separately and provided within the professional’s licensure and applicable scope. Clinical decisions belong to the authorized treating professional; a package does not expand the RPSGT’s scope.

Our support is not a substitute for medical advice, diagnosis, or treatment from a qualified provider.

Emergencies and urgent clinical concerns

This website, portal and service are not monitored as emergency systems. Call 911 for a medical emergency. Contact the appropriate physician, sleep clinic, respiratory therapist or DME for urgent clinical concerns, prescribed therapy questions or changes in symptoms.

A portal label such as priority or urgent refers only to administrative scheduling priority and never to clinical urgency.

No medical information through forms

Please do not submit diagnoses, prescriptions, or protected health information through our website forms. Public form information is used to respond and coordinate the requested service. Authorized clinical records are handled separately through the protected clinical workflow.

Accounts and authorized access

Production portal users must provide accurate registration information, keep credentials confidential, use multifactor authentication when required and promptly report suspected unauthorized access. DME users must access only records they are authorized to manage for their organization.

Demonstration credentials are for evaluation with fictional information only and must never be used for a real patient, order, message or document.

Scheduling and service areas

Requested dates and times are preferences until confirmed by CPAP Home Service Consulting. In-home availability depends on location and scheduling capacity. Extended travel to Naples, Punta Gorda, Lehigh Acres and Miami may include a disclosed travel charge. Remote support may be available more broadly across Florida.

Text-message terms

When you expressly choose SMS, you agree to receive transactional scheduling, status, invoice and payment-receipt messages from CPAP Home Service Consulting at the mobile number provided. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages. Keep your mobile number current and do not rely on text messages for emergencies or urgent clinical concerns.

Pricing, invoices and payment

Prices, discounts, travel charges and payment terms shown in an accepted order, DME agreement, directed offer or invoice control for that transaction. Online payments are processed securely by Stripe; CPAP Home Service Consulting does not receive or store complete card or bank-account numbers. We do not add a card surcharge or describe a processing fee as a tax.

The Payment & Refund Policy is incorporated into these terms and explains accepted methods, receipts, refund eligibility, processing time and how to request billing help.

Cancellation and refunds

Cancellations, rescheduling, missed appointments, travel charges and any refund eligibility are governed by the Cancellation and Rescheduling Policy and the terms displayed in the applicable order, offer, invoice or DME agreement.

Acceptable use

Users may not misuse the website or portal, attempt unauthorized access, interfere with security, submit malicious content, impersonate another person, upload information they are not authorized to share or use the service for emergencies or unlawful purposes.

Intellectual property

The website design, branding, educational text and original materials are owned by or licensed to CPAP Home Service Consulting LLC. They may not be copied, sold or republished without permission, except as allowed by law.

No guarantee of outcome

We aim to provide clear, professional services within each provider’s scope, but do not guarantee a particular clinical result, adherence level, equipment outcome, reimbursement decision or appointment availability.

Limitation of liability

To the fullest extent permitted by law, CPAP Home Service Consulting is not liable for any indirect or consequential damages arising from the use of this website or our services.

Changes to these terms

We may update these terms from time to time. Continued use of the website after changes take effect constitutes acceptance of the updated terms.

Governing law and severability

These terms are intended to be governed by applicable federal law and the laws of Florida, without regard to conflict-of-law principles. If a provision is found unenforceable, the remaining provisions remain in effect to the extent permitted by law.

Contact us

Questions about these terms can be submitted through our Contact page. Final legal contact details will be confirmed before public launch.