Payment & Refund Policy
Clear patient payment terms, secure processing and a documented refund process.
Effective September 30, 2026
Price shown and accepted
The price shown on the accepted order, offer or invoice is the service price that controls the transaction. Any discount or travel charge must be itemized before payment. CPAP Home Service Consulting does not add a credit-card surcharge, debit-card fee or hidden processing fee, and no processing amount is described as a tax.
Taxes will be collected only when legally applicable and separately shown before payment. The current online checkout is configured not to calculate tax until a qualified taxability determination is completed.
Accepted payment methods
Available online methods may include credit or debit card, Apple Pay, Google Pay, Link and ACH bank payment when supported by Stripe and the customer's device or bank. In-person payment may include approved contactless Tap to Pay or cash. Availability can vary by transaction.
Secure payment processing
Stripe processes online card, wallet and ACH information. CPAP Home Service Consulting receives only transaction identifiers, status, amount and limited payment-method details needed for reconciliation. Complete card and bank-account numbers must never be placed in portal messages, notes, forms or email.
A payment is not final until the processor confirms it. ACH and other delayed methods may remain pending after checkout. A receipt appears after confirmation.
Authorization and receipts
By submitting payment, the payer authorizes the displayed amount for the identified invoice and accepts this policy, the Terms of Service and the Cancellation & Rescheduling Policy. A receipt and transaction reference are recorded in the secure billing portal. Report an incorrect or duplicate charge promptly.
Full-refund eligibility
A full refund of the prepaid service amount is available when CPAP Home Service Consulting cancels and no acceptable rescheduled service is provided; when the payer cancels before service work and travel begin; or when a verified duplicate, incorrect or excess charge occurred. A disclosed travel amount follows the travel-charge rule below.
Partial or nonrefundable amounts
After service work begins, a refund may be limited to the demonstrably unprovided portion of the purchased service. Work already performed, a follow-up period already made available, and disclosed nonrecoverable travel costs may be excluded from the refund. CPAP Home Service Consulting will not invent a clinical outcome or promise a particular therapy result as a condition of payment or refund.
When a package includes several components or a three-day or five-day follow-up period, the written order or offer controls any component allocation. If no allocation was disclosed, the company will document a reasonable good-faith calculation and provide it with the refund decision.
How to request a refund
Use the secure portal billing or complaint section, email info@cpaphomeservice.com, call 786-877-7957, or use the Contact page. Include the invoice or order number, payer name, amount, payment date and reason. Do not send a complete card or bank-account number.
Review and processing time
We aim to acknowledge a refund request within two business days and provide a decision within five business days after receiving the information needed to review it. An approved electronic refund is submitted to the original payment method, generally within five business days of approval. The card issuer or bank may require an additional five to ten business days, and some ACH refunds may take longer.
Processor delays are outside our direct control. We will provide the available refund reference and status in the billing record.
Original payment method
Electronic refunds are returned to the original payment method whenever supported. We do not redirect a card refund to another card, a gift card or cash. Cash or another verified in-person payment is refunded through a documented method approved by administration and the payer.
Travel charges
A disclosed travel charge is refundable before travel begins and before a specifically disclosed nonrecoverable travel cost is incurred. Once travel begins or that cost is incurred, the documented portion may be retained to the extent permitted by law. If the company cancels, the travel charge is refunded.
Disputes, reversals and failed refunds
Contact us first when practical so we can investigate an incorrect charge or refund. This request does not waive any right to contact the bank or card issuer. A chargeback, bank return, failed refund or suspected fraud may place the invoice under review while the processor resolves it. We preserve the payment and audit trail and never ask for full payment credentials by message.
DME or third-party billing
When a DME organization or another authorized party is the payer, the signed agreement or accepted offer may contain different billing terms. Those terms control that organization's payment responsibility but do not remove nonwaivable patient or consumer rights.
Policy changes and contact
The policy version accepted at checkout applies to that payment unless applicable law requires otherwise. Material changes apply prospectively and will be published with a new effective date. Questions can be sent to info@cpaphomeservice.com or 786-877-7957.